Registration & Attendance
I tried to register for an event and received a duplicate registration message.
Can you confirm if I am registered?
If you have received the “Duplicate Registration” message after your first registration attempt:
There is a pre-existing registration for the event under your email address.
If you have received the “Duplicate Registration” message after your first registration was declined due to a billing error:
The billing error has yet to be fixed. Please confirm that the details entered in the “Billing Information” section match what your card issuer has on file and try again.
I did not receive a registration invoice/receipt
Please check your spam folder for an email from Bizzabo, our registration management system, in case you do not see the email in your inbox.
I need to cancel my registration ticket
Please provide a cancellation notification before the event date by emailing [email protected] with the event name and registrant’s information. For more information, please refer to our cancellation, refund, and credit policy within our Terms & Conditions.
How can I transfer my registration?
If you’re interested in transferring your ticket to a colleague within the same organization, please email [email protected] the following information:
- Original registrant’s name
- Original registrant’s organization
- Event name
- New registrant’s name
- New registrant’s job title
- New registrant’s email address
- New registrant’s phone number
I am unable to pay by credit card — Can I pay by invoice?
For instructions on how to pay for registration using other forms of payment (ACH, wire transfer, check) please contact our Accounting Department at [email protected]. Less than one week before the event, we can only accept credit card payments.
What does the registration price cover?
Registration price covers:
- Access to the event and its sessions
- Access to the exclusive event app
- The app includes key features such as the networking community, up-to-date event agenda, sponsor list, venue map, and conference-specific FAQs.
- Breakfast, lunch, and refreshments.
- Please review the online agenda for a full list of hospitality and meal functions.
- Downloads of available presented materials
Many of our summits offer different access options. Please review the dates listed in the ticket description to confirm that you are purchasing the desired access.
Do you provide CE/CLE?
We are not an approved provider of CE/CLE credits. We do, however, encourage our attendees to submit the necessary forms, including the certificate of attendance with their accrediting institution to see if the conference qualifies for CE/CLE credit. Please email [email protected] to request a certificate of attendance.
Do you provide an attendee list prior to the event?
We do not provide an attendee list for our events. However, our event app will be available one week prior to the event, in which you can communicate with other attendees, speakers, and sponsors!
How can I access the presentations shown at the conference?
You will receive an email one week post-event with access to presentations from the event. Please check your spam folder in case you do not see the email in your inbox.
I would like to request a media access pass to an event
For all media access requests, please submit your information to our Director of Marketing, Jimmy Ma, at [email protected] and identify which event you are interested in attending. Each press registration request is reviewed on a case-by-case basis.
Event App
How do I access the networking community of the event app?
The networking community opens one week prior to the event start date. It can be accessed via the event app or the community webpage. An email will be sent to you one week prior to the event with an access link to the community webpage. If you register less than one week prior to the event, the community access link will be included in your registration confirmation email. For most events, the community remains open for three weeks post-event.
Why can’t I see the networking community?
The community opens one week prior to the event and remains open for up to 3 weeks post-event. Community access is not available outside of this timeframe.
Why can’t I filter attendees through the community in the event app?
For additional filtering functionality, please access the community through your web browser by following the link in your access email (received one week prior to the event) OR by scrolling all the way down the main page of the event app and clicking on the website link there.
Why am I unable to log in to the event app?
The event app uses the email address associated with your registration. Please confirm that the email address you have entered on the event app login page matches your registration. If the problem persists, please email [email protected].
I am having technical issues with the event app
If you are having issues logging in, please log in using the email address you used to register for the event. The event app login is tied to that email address. Other technical issues within the event app can usually be resolved by simply deleting the app and re-downloading it from the app store. Once you log in again, all issues should be resolved.
I am logged in to the event app, but this particular event is not showing up
Please make sure you are logged in using the email address you used to register for your event. The event app login is tied to that email address. If you’ve already confirmed, and are registered for this event, please email [email protected] for further assistance.
My profile contains outdated information — how do I update it?
You can edit your own profile within the event app by clicking on the menu icon on the top left of the screen, then selecting “My Profile”, and then “Edit” at the top right corner. Click “Save” after updating any information.